Return and Refund Policy
OVERVIEW
Shopping should be fun! If for some reason, you are not completely satisfied, you may return it for a refund or exchange it within 15 days of delivery in the original condition and packaging.
You can choose between a refund in-store credit or a refund to your original payment method.
Customers are responsible for return postage costs. As soon as we receive the return from you to our return inspection office in US or Canada, we will begin to process the return which will take 2-3 business days.
We do not offer refunds on lost or stolen items. We do offer reshipments.
We do not offer refunds on orders with tracking links that state "delivered". We do offer reshipments.
Please contact us using the contact form or send us a message at support@trycellu.com to initiate a return.
ORDER CANCELLATIONS/MODIFICATION
As long as your product has not been submitted for fulfillment by us, within 24 hours, we can modify/cancel the order. Post 24 hours, a 10% cancellation fee will be applied. There will be no cancellation fee prior to the 24 hours!
We often submit items for fulfillment within a few hours, so the faster you can let us know about the modification/cancellation, the more likely we'll be able to do it.
If your order has been shipped, we ask that you follow our return policy in order to get a full refund once you receive your product!
DAMAGED/DEFECTIVE ITEMS
We know how frustrating this situation can be. We will issue you a brand new item once we confirm the item was defective. If the item is to be returned, shipping costs are to be covered by us.
We'll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.
We apologize for your less than perfect experience.
RETURN SHIPPING GUIDELINES
Our returns team will be able to provide you with the return shipping address - to our return inspection office in Cyprus - for you to ship the return. We will process your return within 2 business days of us receiving the product.
If you can include a tracking number for us for the return of the package, it will make it easier for us to ensure your return is processed as soon as possible! We do not cover costs for return shipping.
Return timeframes depend on how soon you are able to ship the products and when we receive them.
CONTACT INFORMATION
suppoer@trycellu.com